Reader Policies

Last updated: September 15th 2017


The following document details the reader policies outlined by Yoco Technologies (Pty) Ltd. These policies have been developed in terms of the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (“ECT Act”).


1.1. Refunds

1.1.1. If you are not satisfied with your purchase, you may return it for a full refund within 30 days as part of the Yoco 30-day money back guarantee, as long as the following conditions are met:

  • The card reader and all peripherals (cables, manuals, marketing material), with original packaging intact, are returned to the Yoco premises (56 Shortmarket Street, Cape Town, 8001 or Shop 6, 30 4th Avenue, Parkhurst, Johannesburg, 2193‎) no later than 30 days after the delivery was made to you.
  • The reader, once inspected by Yoco, is deemed to be in working order, factory faults excluded.

1.2. Exchanges

1.2.1. Should you decide within 30 days of purchasing your Yoco device that an alternate Yoco device would be better suited to you, then an exchange will be effected by Yoco, as long as the following conditions are met:

  • The working card reader and all peripherals (cables, manuals, marketing material), with original packaging intact, are available for collection at the time of the new reader being delivered.
  • The difference in purchase price (when upgrading from a Verifone to a Miura device) has been paid in full to - and received by Yoco.


2.1 Yoco will replace or repair any reader deemed to be defective within 12 months of the delivery first being effected at no cost to you, as long as the following conditions are met:

  • The defect is not a result of improper handling and misuse.
  • The defective reader is handed over to Yoco (or its 3rd party representative) at the time of the replacement reader being delivered.
  • The reader does not present a Tamper Error


3.1. Goods not fit for intended purpose

3.1.1. You may inspect the goods upon delivery, and reject the delivery of said goods if they are deemed to be not fit for the purpose for which they were purchased. In the case that delivery is rejected, you will be refunded the purchase price in full.

The cost of returning the goods will be for the account of Yoco.

3.2 Damage in transit

3.2.1 Yoco will always ensure that the greatest care is taken during transit and delivery of the purchased items. If, however, you feel that the unit has been damaged in transit, please contact Yoco immediately informing us of the possible damage. (Photos of the unit as it arrives will assist us in improving the service of our delivery partners).

  • If it is ascertained that the reader was indeed damaged in transit, Yoco will arrange for the delivery of a replacement reader within 2 working days. The damaged reader will be collected at the time of the second delivery.


If a device is damaged due to negligent/improper handling, it will only be replaced once you have paid the advertised retail price for a new reader.

Yoco will not be responsible for covering the cost of a device that has been damaged by a consumer (The merchant’s customer) or the merchant.

Please always refer to the section “Caring for your Card Reader” in order to ensure that the reader is handled correctly and does not get damaged.