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UX Design Lead

Cape Town


We have an open role for a lead UX designer, to mentor and coach our exceptional team of product (UX and UI) designers, and work hands on design of simple, accessible and progressive products for small businesses. You'll be part of building the tools that a hundred thousand businesses use to serve their customers across the country.

This position requires an innovative designer, a clever problem solver, a helpful mentor, a team player, and a skilled communicator — all rolled into one. Hands-on design skills, a thorough understanding of web and mobile applications, and excellent leadership skills are all essential for this role.

We believe in starting with a customer need, and then iteratively working out a way to solve that need. Multidisciplinary teams of product managers, engineers, designers, data analysts, researchers - whoever we need to solve the customer problem at hand - own a customer problem from the start of the journey to the end. Our approach is agile and we’re always learning and improving how we work. Product designers take a product, feature, or experience from concept to production: from problem definition, through research, idea generation, prototyping, testing and iteratively building. 

 

ROLE | WHAT YOU WILL BE DOING?

KEY RESPONSIBILITIES:

  • Establish and nurture a scalable community of practice for our UX and UI designers, with shared rituals that encourage consistently excellent design, skill sharing and development.
  • Advocate for new design-driven approaches and improve working practices. Keep yourself and the rest of the team up to date with the latest practices and technologies in product design and the wider development and design field.
  • Embed customer-centricity across the company through leadership, transparency and knowledge sharing.
  • Become an integral part of a multidisciplinary team that defines, builds and ship products that delight our users and meet company goals
  • Work across the product development lifecycle on one to two products: concept, idea-generation, journey flows, interfaces, prototyping, and build. Participate in research studies and conduct usability testing.

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?

Yoco encourages applications from people with diverse backgrounds. We value inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can. If you need adjustments to our interview process, please let us know.  

KEY REQUIREMENTS:

  • At least six years of product design experience. Our ideal candidate has substantial UX and UI experience, but particularly excels at UX.
  • You have a strong design portfolio demonstrating thoughtful experiences and stunning visuals across web and mobile applications—not just static websites.
  • You have experience creating large-scale digital experiences, or applications, and know the difference between “good” and “amazing” design solutions.
  • You have a successful track record leading teams. You inspire passion, dedication, and exceptional work from others.
  • You are deeply curious and obsessed with creating great experiences that begin with listening to customers
  • You’re passionate about inclusive design and accessibility, and you’ll design with all our users in mind.

 

THE YOCO FORMULA - HOW WE CREATE VALUE 

Our values and principles define how we work together, and how we grow.

Core Values - how we do our work

  • Stay connected
  • Make space to explore
  • Keep it simple
  • Master your craft

Leadership Principles - how we show up, engage and treat each other

  • Get to know each other personally
  • Say what you think and challenge me directly
  • Be courageous and focus forward
  • Don’t let ego get in the way

To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual. To learn more about our culture, go to our #YocoLife page or subscribe to our Exposure Gallery

Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!

Please note… 

Open positions at Yoco are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback. 

 






Every startup has a story, this is the Yoco story as told by Photographer and Visual Anthropologist, Gregor Röhrig.

Visit Yoco's Exposure Gallery