Store Consultant

Cape Town


Yoco is looking for a Store Consultant to be based in our CBD, Cape Town Concept Store.

This is an opportunity to work with a great team of people as we take on the opportunity of enabling small businesses to accept card payments. Our retail store’s purpose is not only to sell our products, but also to build positive customer relationships by offering technical advice and support as well as a pop-up store for selected merchants.

You will need to be a self-starter with solid retail experience. You will need to be able to, in an effective and friendly manner, to assist new and existing merchants with live demo’s, support and sales of our products.

 

ROLE | WHAT YOU WILL BE DOING?
Key Responsibilities:
  • Act as an ambassador for Yoco, its products and its merchants.
  • Building relationships with our merchants.
  • Onboard new merchants onto the Yoco platform.
  • Ensure accurate stock management.
  • Support and solve technical problems experienced by merchants.
  • Ensure operational, sales and logistical processes are maintained.
  • Ensure the store environment is ready for trade on a day to day basis.
  • Maintain a level of communication with teams that operational teams.

 

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?
Key requirements to perform responsibilities: 
  • 2-4 years’ experience in a customer-facing role, preferably with experience in the technology or digital industry.
  • Experience in the retail industry.
  • Ability to manage multiple customers at the same time and ensure that customers are having a good experience.
  • Naturally service minded with a love to assist and help customers.
  • Lifelong learner loves a challenge and is a true problem-solver.
  • Excellent communication skills, both written and verbal.
  • Able to communicate technical concepts and products to a technical and non-technical audience.
  • Outstanding interpersonal skills.
  • Team player.
  • Tech savvy.
  • Ability to prioritise and manage your time efficiently.
  • Takes initiative and proactively seek out the resources needed to solve the problem at hand 

Bonus points/nice to have:

  • Knowledge of payments and the mobile Point of Sale space.
  • Experience dealing with small businesses and selling their products.
  • Experience in Small Business / B2B sales.

 

 VALUE PROPOSITION | WHAT WILL YOU BE GETTING? 

At Yoco we create space to explore, we keep it simple, we stay connected to our customers and product and work towards mastering our craft. These are our core values and provides every individual at Yoco with an opportunity to grow. To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. 

Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual.  

Join us on a meaningful journey at Yoco and help enable our merchants to thrive through Open Commerce! 

Please note… 

Yoco encourages applicants from diverse backgrounds to apply. Open positions at Yoco are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback. 

 

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