We’ve covered some of the questions we get asked frequently (and not so frequently). If, however, you have something that isn’t listed here, please don’t hestiate to contact us.
Yoco provides merchants with a mobile point of sale application and card acceptance solution.
The Yoco solution includes a Wireless card reader, a free Yoco Mobile App and also a free Business Portal.
The Yoco app is available for download in the Apple App Store and Google Play Store. The app is compatible with iPhone, iPod touch, iPad and most Android phones eg. Samsung, Sony, VodaFone etc. You will need an internet or 3G connection to run transactions using Yoco.
Accepting physical card payments with Yoco is done in four simple steps
1. Pair your Yoco Wireless card reader with the Yoco mobile App via bluetooth.
2. Select the amount or item the customer wants to buy, and click on checkout.
3. Select cash or card payment. If card, the customer inserts the card and enters the PIN into the Yoco Wireless card reader.
4. Within seconds Yoco will let you know when the transaction is successful
Your client would only need their bank card to transact successfully.
Yoco enables you to easily process Visa and MasterCard debit and credit cards. Including chip & pin, swipe and international cards.
Yoco does not currently support RCS, fleet, AMEX or Diner's Club cards.
Yoco works with Apple (iOS) and Android devices.
The Wireless card readers are both compatible with the following Apple (iOS) devices:
Please note that your Apple device must be running iOS 7 or later.
The Wireless card readers are both compatible with the following Android devices:
To check if your phone is compatible, make sure it meets the following requirements:
Android phones that we have tested and work with the Wireless card reader include:
Android tablets that we have tested and work with the Wireless card readers include:
We are unable to perform thorough testing on all Android phones, however the ones listed above have been tested and are recommended by Yoco.
If you are unsure if your phone is compatible with the Yoco solution please download the following Spec Device app. Navigate to 'My Spec Link' and email to email@example.com.We will then be able to confirm if your device is compatible.
Please note: If the app is not available for download in the Google Play Store, then it has not met the minimum requirements for the app.
Devices definitely not supported:
You can sign up online, either as a registered South African business, or a sole proprietor.
Once off card reader cost:
- PRO - R2 793 inc VAT (R2 450 ex VAT)
- LITE - R1 995 inc VAT (R1 750 ex VAT)
Transaction costs: max 3.99% (3.5% ex VAT) and a flat fee of R2.00 (R1.75 ex VAT) for transactions under R50 → the more you transact the less you pay. Send us your statements to show income and we can negotiate rates.
Free App & Business Portal included.
There are no contracts, monthly rental fees, admin fees or other additional costs involved. No installation fees, settlement fees or penalty fees.
You are not charged any additional amounts for SMS or email receipts sent, settlement or transferring bank charges.
Yes you can pay off your card reader weekly.
Wireless PRO card reader:
R 209.47 inc VAT p/w* for 16 weeks + R50 processing fee
Wireless LITE card reader
R 149.62 inc VAT p/w* for 16 weeks + R50 processing fee
*The reference on your bank account will be from Retail Capital and not Yoco
All the card transactions you process with Yoco are paid by Yoco directly into the bank account you provided us with during the registration phase. The amount we settle to your account will be less our transaction fee.
Yoco will settle your account within 24 hours, and just like normal EFT payments, your money will reflect in your account within 24 - 48 hours.
For more information about the settlement schedule, please visit:
In order to comply with the FICA act we will need to verify your identity. You will need to email the following to firstname.lastname@example.org before we can settle your account:
- A certified copy of your I.D with the barcode showing clearly
- Proof of your residential address - (e.g. Utility bill)
Yoco delivers to any location in South Africa. If you've had problems with deliveries in the past, please contact us.
We aim to get you set up in under 4 days no matter where you are in South Africa. Please be aware that this is subject to credit approval and payment.
Yes, the Yoco card readers can be used with multiple devices. For example, if you and your business partner each have a phone and want to use the card reader separately, you can. However, the card reader can only be used with one device (phone or tablet) at a time. Two people cannot use one card reader at the same time.
It is our goal to help small businesses grow and we invite all businesses to apply for Yoco.
However, there are certain products and services that you cannot sell with Yoco. These include:
- Illegal IP trade
- Adult entertainment
- Guns (arms dealing)
Yes, you will require a stable internet connection to use Yoco effectively.
Your phone or tablet will need to be connected to the internet to authenticate payments you accept using Yoco. You can connect to the internet via 3G (cellular data) or Wi-Fi (adsl internet connection).
Yoco does not use much data to process a payment. One transaction uses approximately 50 - 100 KB of data. You can therefore run 10 - 20 transactions per MB, or 10 000 - 20 000 transactions per GB.
No. If your devices (phone or tablet & card reader) are charged you can use Yoco without electricity.
If your internet connection relies on electricity then you will not be able to use Yoco when there is loadshedding, unless your phone or tablet has a sim card with data.
Yes. Yoco is a paperless solution so we have provided you with the option of emailing or SMSing your customers their receipts. There is no charge for sending these receipts and receipts can be resent at any time.
After you complete your application and purchase your card reader you will receive an email with your order details and receipt. Yoco will then vet your application and if everything is in order, your card reader will be dispatched. You will then receive your card reader within 2 working days.
Both card readers -
Work with Android or Apple smartphones and tablets
Accept VISA and MasterCard transactions (Debit and credit cards)
Both are swipe/chip and PIN ready
Both have a tamperproof design and have 14 hours of battery life
Yoco Wireless PRO - R2 793 inc VAT (R2 450 ex VAT)
For businesses in busy spaces and lots of transactions
- Great for Bars, Restaurants, Clothing Stores etc
- Best for over 50 transactions daily
- Faster processing (Bluetooth 4.0), NFC (tap-and-pay technology) ready for when it goes live shortly
- Stands and accessories available
- Bluetooth and Wifi connectivity
Yoco Wireless LITE - R1 995 inc VAT (R1 750 ex VAT)
For businesses starting out and offsite payments.
- Great for Deliveries, Beauty Studios, Gyms etc
- Best for less than 50 transactions daily
- No stand available - hand held only
- Bluetooth connectivity only