If you’re an entrepreneur or small business owner you know how important every sale is. We understand this very well at Yoco because we’re a start up business ourselves. That’s why we’ve expanded on the traditional way of doing inbound Yoco support to include reaching out to customers when they experience issues (before they contact us). You can’t afford to not be able to accept payments and we’re here to make sure that doesn’t happen.
Our support team are the superstars behind it all. Their days consist of assisting customers on incoming calls, emails and in-app messages. They also reach out to businesses before they know that there’s an issue with their card machine (a first in South Africa). On top of that they train the team and offer second-line support after hours.
If you would like to contact our support team, you can email them at firstname.lastname@example.org or call them on 087 550 9626 (09h00 – 22h00). Alternatively you can view our support articles on the Yoco Help Centre.
We’re sure by now you’re wondering “who are these superhuman individuals?”. It’s our pleasure to introduce to you, the Yoco Support Team.
Lebo aka Lebs aka Lebzizolo
Lebo is our support queen and has been helping our #YocoFamily members transact smoothly for a year and half. After working as an exchange student at Canada World Youth, she joined the Yoco team and has come to really value her colleagues as true friends. Her favourite thing about her job is speaking to different people every day and helping their businesses grow. Outside of work, Lebo is passionate about the social development of young women, and loves to read and tour the globe in her spare time.
Jihaad aka Ji aka Gee
It’s said that great work happens when you believe in what you’re doing, and Jihaad is a prime example of that. Ji truly believes in Yoco’s message and mission. Coming to work every day is a pleasure because he loves the team and feels that his contribution is valuable. He comes from a support background in the ISP industry and enjoys exploring, laughing with friends and family and playing video games in his spare time.
Anele aka Annie
Anele is a new addition to the team and joined us after working as a risk agent. The most meaningful part of his job is the fact that he can make a real difference where it matters most to a small business. Yoco has taught Anele not to worry when things don’t work the way you expect – just try to find an alternative. He’s passionate about trying different things and stays busy by reading, hiking and spending time with friends.
Vanessa aka Miss V
Vanessa has worked in customer support in the financial sector, and just recently joined us at Yoco. Her favourite thing about her role is reaching a solution before a merchant even knows they have a problem. For Miss V, support at Yoco means going the extra mile. Making sure card transactions run smoothly and responding quickly all help small businesses grow. When she’s not helping the #YocoFamily transact, you can find her watching movies with the girls, and spending quality time with her new born princess and her family.