Marijke is a freelance writer and subeditor. She has a BCom Economics and Law degree from UCT, and a diploma in Digital Content and Copywriting from Red and Yellow. Once upon a time she was a chef-entrepreneur, but since selling her restaurant, she has been pursuing her lifetime fascination with storytelling. She loves to play her cello, read books, and eat tiramisu.
Social media customer service has never been more important – Black Friday is looming, and customers are increasingly flocking online for support. We’ll look at 10 tips to make sure your business nails it!